Billing & invoices

Services bill monthly, quarterly or annually. Longer cycles are discounted at checkout and the discount is shown in the quote before you confirm. Renewal invoices are generated ahead of the due date so there is time to pay before anything is interrupted.

Every charge produces an invoice in your client area with a line-item breakdown, discount, tax and any credit applied. Open an invoice to download a branded PDF for your records or for reimbursement.

We accept card payments and PayPal. Save a card to your account and enable auto-pay so renewals settle themselves; you will still receive the invoice and a receipt by email.

Credit comes from downgrades, prorated changes and goodwill adjustments. It is applied automatically to the next invoice before any card is charged, and the remaining balance is shown on your billing page with an optional low-balance alert.

Enter a coupon code on the order form; validity, the discount amount and the resulting total are calculated server-side before you confirm. Coupons apply to the cycle they are redeemed on unless the code states otherwise.

Resize RAM, cores or disk at any time. You get a quote first, then an invoice for the difference; the change is applied to the running server once it is paid. Downgrades return the unused difference as account credit.

Overdue invoices trigger reminder emails. If an invoice stays unpaid the service is suspended — data stays intact and a payment restores it automatically. Long-term unpaid services are terminated and their data removed, so open a ticket before it gets that far.

Cancel from the service page to stop future renewals. Refund eligibility is set out in our refunds & SLA policy; approved refunds go back to the original payment method, or to account credit if the provider can no longer accept the reversal.